CASE MANAGEMENT SYSTEM IMPLEMENTATION AND ADMINISTRATION
A case management system is an online software platform that allows for better record keeping, greater transparency, enhanced communication within the organization, and continuity of care.
Providers of child, youth, and family services, and other social health departments, greatly benefit from an effective case management system. Customizable workflows can streamline organizational tasks like processing referrals and intakes, completing risk assessments, scheduling follow-up communications, and prompting regular case reporting, ensuring no step is missed.
As an example, many service providers of out-of-home care for children and youth in the child protection system utilize case management systems for all daily reports, incident reporting, case planning and monitoring, medication monitoring, goal progress, and program participation tracking.
Case management systems significantly reduce, if not completely eliminate, the need for paper-based work as most data generated by the organization is gathered and stored in the cloud database. Data stored in this way is organized automatically and is much easier to find when needed, saving valuable time and reducing the risk of mismanagement of client files.
Since case management systems are used in many industries, the features each can offer depend on its purpose. There are, however, standard features common to almost all systems. Among them are:
Implementing a case management software can require a significant amount of work upfront and working in the human services sector tends to keep people - at every level of an organization - very busy. This makes it very tricky to invest that implementation time. Most organizations simply don’t have the internal resources.
This is where Aurelia can help. Our team can support your organization in implementing a case management system by coordinating all aspects of the process for you. From helping you choose a case management system that works best for your organization, to setting up subscription contracts, consulting with your organization’s personnel, adapting your existing documents and forms, managing the change process and training staff, Team Aurelia will lead the process each step of the way to ensure a smooth implementation.
Once up and running, Aurelia can provide ongoing staff training and support the sourcing and implementation of potential individual accessibility adaptations such as voice to text and personal assistive device compatibility.
We recognize that managing your team in the sustained and accurate use of any new software or system can be extremely time consuming as you work to ensure data entry is consistent across the board. Add to that the technical administration required to keep your new system functioning in the way that you intended, and you can quickly reach the ‘overwhelmed’ stage. Aurelia can help with this too! We can offer administrative and technical support for the case management system, for a month, a year, or for as long as you need to get the uptake and workflow where you need it to be. And once you feel your organization is ready, we’ll support the training and upskilling of personnel within your organization so you can take over and manage those tasks in-house, building the internal capacity of your organization.
Providers of child, youth, and family services, and other social health departments, greatly benefit from an effective case management system. Customizable workflows can streamline organizational tasks like processing referrals and intakes, completing risk assessments, scheduling follow-up communications, and prompting regular case reporting, ensuring no step is missed.
As an example, many service providers of out-of-home care for children and youth in the child protection system utilize case management systems for all daily reports, incident reporting, case planning and monitoring, medication monitoring, goal progress, and program participation tracking.
Case management systems significantly reduce, if not completely eliminate, the need for paper-based work as most data generated by the organization is gathered and stored in the cloud database. Data stored in this way is organized automatically and is much easier to find when needed, saving valuable time and reducing the risk of mismanagement of client files.
Since case management systems are used in many industries, the features each can offer depend on its purpose. There are, however, standard features common to almost all systems. Among them are:
- Cloud-based databases that can be accessed on just about any internet connected device, at anytime, anywhere in the world;
- Permissions-based security configuration that ensures only those who are authorized may view or change a particular dataset;
- Self-service portals and help features that give customers the option to immediately troubleshoot and resolve issues on their own;
- Customizable form and report creation allows organizations to decide what information they want to capture and how they want to view it.
Implementing a case management software can require a significant amount of work upfront and working in the human services sector tends to keep people - at every level of an organization - very busy. This makes it very tricky to invest that implementation time. Most organizations simply don’t have the internal resources.
This is where Aurelia can help. Our team can support your organization in implementing a case management system by coordinating all aspects of the process for you. From helping you choose a case management system that works best for your organization, to setting up subscription contracts, consulting with your organization’s personnel, adapting your existing documents and forms, managing the change process and training staff, Team Aurelia will lead the process each step of the way to ensure a smooth implementation.
Once up and running, Aurelia can provide ongoing staff training and support the sourcing and implementation of potential individual accessibility adaptations such as voice to text and personal assistive device compatibility.
We recognize that managing your team in the sustained and accurate use of any new software or system can be extremely time consuming as you work to ensure data entry is consistent across the board. Add to that the technical administration required to keep your new system functioning in the way that you intended, and you can quickly reach the ‘overwhelmed’ stage. Aurelia can help with this too! We can offer administrative and technical support for the case management system, for a month, a year, or for as long as you need to get the uptake and workflow where you need it to be. And once you feel your organization is ready, we’ll support the training and upskilling of personnel within your organization so you can take over and manage those tasks in-house, building the internal capacity of your organization.
If this sounds like something your organization could benefit from, please contact info@weareaurelia.ca. We would love to have a conversation with you, and are always happy to tailor and modify our services as you need.